Terms & Conditions

• All products displayed on our website are subject to availability.
• Floral compositions may vary slightly depending on seasonal availability and market conditions.
• If a specific flower is unavailable, we reserve the right to substitute it with a similar flower of equal or greater value while maintaining the overall style and colour palette.

• By placing an order, you confirm that all information provided is accurate and complete.
• Orders are considered confirmed only after payment has been successfully processed.
• We reserve the right to refuse or cancel an order in case of suspected fraud, pricing errors, or incorrect information.

• All prices are displayed in euros (€) and include applicable taxes unless stated otherwise.
• Delivery fees are calculated at checkout based on the selected delivery area.
• Payments are processed securely through third-party payment providers.
• We do not store or have access to your payment card details.

• Delivery is available only to areas specified on our website.
• Delivery times are estimates and may vary due to external factors (traffic, weather, recipient availability).
• Same-day delivery is subject to cut-off times displayed on the website.
• If the recipient is unavailable, our team will follow the delivery instructions provided or contact the sender when necessary.

• Orders for fresh flowers are prepared shortly after confirmation.
• Cancellations or modifications may be possible only if requested before preparation begins.
• Once preparation or dispatch has started, orders cannot be cancelled or modified.

• Due to the perishable nature of flowers, returns are generally not accepted.
• If your order arrives damaged or does not meet our quality standards, please contact us within 24 hours of delivery with photographic evidence.
• Approved refunds or replacements will be handled on a case-by-case basis.

(Full details are available on the Returns & Refunds page.)

• All content on this website, including images, text, logos, and design elements, is the property of Gotham Fleurs or its licensors.
• Any reproduction, distribution, or use without prior written consent is strictly prohibited.

• Gotham Fleurs shall not be held liable for indirect, incidental, or consequential damages arising from the use of our website or products.
• Our liability is limited to the total value of the order placed.

• These Terms & Conditions are governed by and construed in accordance with the laws of France.
• Any disputes shall be subject to the exclusive jurisdiction of the French courts.

• We reserve the right to update these Terms & Conditions at any time.
• Any changes will be published on this page with an updated revision date.